"Although The Researched Essay As A Topic Has Been Much Written About"
Tuesday, September 24, 2019
What Customer Service Means To M Term Paper Example | Topics and Well Written Essays - 2000 words
What Customer Service Means To M - Term Paper Example So I then contacted the customer service at Bank of America to assist me in correcting this error or cancel it. After speaking to not one, but several customer service reps. I still got the same answer from each one, ââ¬Å"sorry you had plenty of time all week to correct it, itââ¬â¢s now in the system and will be processedâ⬠. So then I called the customer service depââ¬â¢t at PSE&G to explain whatââ¬â¢s happening and see if they can help stop this train wreck. Well, guess what, I practically got the same responses from their customer service reps, but with even a bigger attitude. They told me ââ¬Å"well when we get the check weââ¬â¢ll going to process it because itââ¬â¢s our moneyâ⬠. Now this is after theyââ¬â¢ve confirmed that the bill was only for $195.89. So after being on the phone with both companies for about 3 hours total on a Friday night, I immediately stopped all of my current transactions for the rest of the month with the online bill pay system. The very next day, Saturday, I went to the local bank branch, sat down with the branch manager and explained what I went thru the night before, and whatââ¬â¢s happening. He calmly looked at my account, saw what was happening, and called the main office or depââ¬â¢t that handles the electronic bill pay services to inform them to correct or cancel that particular transaction. To his shocking surprise he was told he doesnââ¬â¢t have that authority to instruct or direct anyone in that dept. to do so. As he hangs up the phone, he looks at me and says heââ¬â¢s sorry that he cannot do anything either and that it has to go thru the system to be processed, when PSE&G submits the check for payment. But he did tell me ââ¬Å"donââ¬â¢t worry about it, I can see itââ¬â¢s an simple error and itââ¬â¢ll be rejected because I didnââ¬â¢t have enough funds to cover it, and that heââ¬â¢ll just bounce it back to them for insufficient funds, I should keep my eye on my account to inform him as to
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